MOSQUAM specials
During the measurement the testing person is supported by the visual and
plain menu navigation suitable with every commercial PDA.
Parallel administration of test series of different time series and
different testing people.
The objective evaluation of all desired service and standard characteristics in
periodical intervals assures a clear comparability during a certain time
period and enables the generation of dynamic time series.
Improvements and worsening in the corporate service chain can be pointed out
both above all entire functions or processes as well as
detailed to the point of single categories.
"Critical incidents" in the service chain can be identified exactly and
presented in form of a check list in order to eliminate primarily the
defects in the affected areas.
The criteria catalogue can be designed mutably and flexibly
and consequently assures a rapid adaptation to possible changes or extensions.
Measuring of quality standards can be carried out biotically or openly thus
quality aspects behind the line of visibility can be explored as well.
Quick adaptation and conversion to any required language.
MOSQUAM - as formula to success
MOSQUAM is a technologically highly developed tool to measure strenghts and weaknesses
in any division of a company in which a service quality according to all
standards must indispensably be warranted.
Working on the criteria catalogue via the PDA allows an easy and clearly
arranged processing with the detailed sortiment of questions. The comparability of
test results of the particular cycles enables the
demonstration of time series. With the aid of these comparisons, basic
improvements or aggraviations of functions or processes can be
distinguished from singular "critical incidents" that occurred out of line due
to situational circumstances. The distinction between function- and process-orientated criteria
enables an all-embracing and differenciated valuation of a
company's service quality that is far outreaching
over a superficial examination. The comprehensive annotation of the
test-criteria (note, photo, voice) enable a fast and convincing documentation of
nuisances. The adoption of MOSQUAM presumes a close preoccupation of the
responsible persons with the own company. This extensive inspection of the own
achievement and quality paves the way for the company to a customer-friendly
service quality according to all standards which is essential for a
company's success and enduring establishment.
Enthusing the customer is not simply meeting his expectations but rather
exceeding them. This leads normally from a short- up to a long-term customer
satisfaction and an identification of the customer with the brand of the
company. The constitutive values acceptance and reliance have formed the basis
for a high repeater quota in the service industry since all times.
Because of the objective and transparent documentation and rating of the
compliance with the quality and service standards and the resulting optimization
possibilities, the quality and performance are strongly increased.
Thus a high guest satisfaction can be guaranteed and a significant competitive advantage can be
achieved. Due to the fact that the focus of the tool lies on an augmentation of
efficiency, turnover generation measures are profitably promoted.
The quality checks are always accomplished by professional testers, who can look back on a longtime
experience and educated skills in the particular branch. At the request of the
customer the test results and the presentation of the "critical incidents" can
be illustrated with photos of the deficiencies to demonstrate and emphasize the
need for action. Optional, a presentation of the results with continuative
additions by the tester in front of the responsible persons is possible as well.
In the center of all those amenities stands the idea, that satisfied
guests/customers have a positive multiplier effect and hence an irreplaceable
additional benefit for every company within the service industry is achieved.
Do you want to know more about MOSQUAM?
Just ask us! We would like to present to you individually MOSQUAM and its advantages.